Terms & Conditions

1. Introduction

These Terms & Conditions (“Terms”) govern your access to and use of the DemoBites platform (“Service”), operated by Funelabs Ltd (“Company,” “we,” “us,” or “our”), a company incorporated under the laws of the State of Israel.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

DemoBites is a Product Awareness Platform that enables users to record, polish, and distribute short product demo videos (“Bites”), publish them to branded content hubs (“Hubs”), embed in-app awareness feeds (“Pulse”), and create condensed highlight reels (“Spotlights”). The Service includes AI-powered narration, text-to-speech, video editing tools, analytics, and related features.

3. Accounts & Workspaces

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Content is organized into Workspaces. Each Workspace has its own subscription, branding settings, and content library. You may create multiple Workspaces subject to your plan limits.

4. Plans, Billing & Payment

The Service offers a free tier with limited functionality and paid plans with additional features. The free tier includes a limited number of Bites and restricted access to certain features.

All payments are processed by Paddle.com Market Limited (“Paddle”), our Merchant of Record. Paddle handles all billing, invoicing, sales tax, and payment processing on our behalf. By purchasing a paid plan, you agree to Paddle's terms of service and buyer terms in addition to these Terms.

Paid plans are billed monthly. You may upgrade or downgrade your plan at any time. Upgrades take effect immediately. Downgrades take effect at the start of your next billing period.

5. Cancellation & Downgrade Policy

You may cancel your paid subscription at any time. Cancellation takes effect at the end of your current billing period. Upon cancellation, your Workspace reverts to the free tier.

Content reduction upon downgrade or cancellation: If at the time of downgrade or cancellation your Workspace exceeds the limits of the free tier (or the lower plan), you are responsible for reducing your content (Bites, Workspaces, languages, and other plan-limited resources) to within the new plan's limits before the change takes effect.

If you fail to reduce your content by the end of the billing period, we reserve the right to automatically remove excess content without distinction or priority. We will not be liable for any content deleted as a result of exceeding plan limits after a downgrade or cancellation. It is solely your responsibility to select which content to retain and which to remove before the transition occurs.

This applies to all plan-limited features, including but not limited to: number of published Bites, number of Workspaces, localization language slots, and any other resources subject to plan limits.

6. Refund Policy

We offer a 14-day refund window for initial paid subscription purchases, subject to eligibility conditions including usage limits. Subscription renewals, add-on purchases once consumed, and partial months of service are not refundable. You may cancel your subscription at any time, and your access will continue through the end of your current billing period.

For full details, see our Refund Policy.

7. User Content

You retain all ownership rights to the content you create, upload, or import through the Service (“User Content”), including recordings, Bites, Hub configurations, and Spotlight projects.

By uploading User Content, you grant us a non-exclusive, worldwide, royalty-free license to host, store, process, transcode, reproduce, and display your User Content solely for the purpose of providing and improving the Service.

You represent and warrant that you own or have the necessary rights to all User Content and that your User Content does not violate the rights of any third party.

8. Prohibited Content & Use

You agree not to use the Service to create, upload, store, or distribute content that:

• Is sexually explicit, pornographic, or obscene
• Depicts or promotes violence, self-harm, or harm to others
• Contains hate speech, harassment, or discrimination based on race, ethnicity, gender, religion, sexual orientation, disability, or any other protected characteristic
• Infringes on copyrights, trademarks, trade secrets, or other intellectual property rights
• Contains malware, viruses, or other harmful code
• Violates any applicable law, regulation, or third-party rights
• Impersonates any person or entity, or misrepresents your affiliation with any person or entity
• Is deceptive, fraudulent, or misleading
• Contains personal data of individuals without their consent

We reserve the right to remove any content that violates these Terms and to suspend or terminate accounts that repeatedly violate these restrictions, without notice or liability.

9. Third-Party Services

The Service integrates with and relies on third-party services, including but not limited to: Amazon Web Services (hosting and storage), Paddle (payment processing), Clerk (authentication), Remotion (video rendering), Resend (email delivery), Microsoft Azure, Google Cloud Platform, Anthropic, and OpenAI (AI processing).

We are not responsible for the availability, accuracy, or reliability of these third-party services. Your use of the Service is subject to the terms and conditions of these third-party providers to the extent applicable.

10. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Service Availability & SLA

We strive to maintain high availability of the Service. For customers on the Scale plan, we offer a 99.9% uptime Service Level Agreement (SLA), measured on a monthly basis. Our SLA is subject to the availability commitments of our underlying infrastructure providers, including Amazon Web Services. In no event shall our uptime commitment exceed the SLA provided by our infrastructure providers.

We reserve the right to perform scheduled maintenance with reasonable advance notice. Scheduled maintenance windows are excluded from SLA calculations.

No uptime guarantee is provided for the Free, Starter, or Grow plans, though we make commercially reasonable efforts to maintain availability across all plans.

12. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company, its officers, directors, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to, use of, or inability to access or use the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your content or transmissions
• Deletion of content resulting from exceeding plan limits after a downgrade or cancellation

In no event shall our total aggregate liability exceed the fees paid by you to us during the six (6) months immediately preceding the event giving rise to the claim.

13. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free.

AI-generated content (including narration, translations, and re-scripted text) is produced by automated systems and may contain errors. You are responsible for reviewing and approving all AI-generated output before publishing.

14. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to your use of the Service, your User Content, or your violation of these Terms.

15. Intellectual Property

The Service, including its design, code, features, branding, documentation, and all related intellectual property, is owned by Funelabs Ltd. Nothing in these Terms grants you any right, title, or interest in the Service except the limited right to use it in accordance with these Terms.

16. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service ceases immediately. Sections 7 through 15 survive termination of these Terms.

17. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Israel, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Tel Aviv, Israel.

18. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the “Last updated” date. Your continued use of the Service after such changes constitutes your acceptance of the revised Terms.

19. Contact

For questions about these Terms, please contact us at team@demobites.com.