DemoBitesIntercom Fin
Connect Expert to Intercom Fin so your AI support agent can answer customer questions using your video knowledge base.
How it works
Fin calls Expert via a Custom Action when a customer asks a question. Expert returns structured video results, titles, URLs, transcript segments, and timestamps. Fin uses this data to synthesize a conversational answer that references your actual video content.
Customer asks, Fin answers with video
A customer types “How do I configure SSO?” in the Intercom messenger. Fin calls Expert, gets the matching video segments, and responds with a clear answer that links to the relevant bite at the exact timestamp.
Setup steps
Create an API key in Expert
Go to your Expert dashboard and generate a new API key. Copy it, you'll need it for the Intercom configuration.
Create a Custom Action in Intercom
In your Intercom workspace, go to Settings > Fin AI Agent > Custom Actions and create a new action.
Set the endpoint
Set the action URL to: https://expert.demobites.com/v2/search with method POST.
Configure Bearer auth
Add an Authorization header with value "Bearer YOUR_API_KEY" using the key from step 1.
Map the customer message to the query field
In the request body configuration, map the customer's message to the "query" field. Optionally set "limit" to control how many results Fin receives.
Set trigger rules
Configure when Fin should call Expert, for example, on product-related questions, or as a fallback when Fin's built-in answers have low confidence.
Tips
Use confidence scores for routing
Expert returns a confidence score with each result. Configure Fin to hand off to a human agent when confidence is low or results_count is zero.
Start with broad triggers
Let Fin call Expert on all product questions first. Once you see which queries get high-confidence results, narrow the trigger rules for precision.
Monitor in Activity
Use Expert's Activity tab to see every query Fin sends. This helps you verify the integration is working and spot patterns in customer questions.