Expert: Minimum Published Bites

Expert requires at least 30 published bites before it goes live — across Hub, Pulse, and API integrations. Below that threshold, answers are too sparse and unreliable to be useful.

Why 30 bites?

Expert is an AI-powered search layer over your published content. When a viewer asks a question, Expert scans every published bite — its transcript, topics, and visual content — to find the most relevant answer, complete with video timestamps.

The quality of Expert’s answers depends entirely on the breadth of your content. With too few bites, most queries have no good match and fall back to a generic “I couldn’t find an answer” message. 30 is the point where the index reaches critical mass — enough coverage that Expert can confidently handle the majority of questions your viewers are likely to ask.

Semantic search

Expert matches viewer questions against transcripts and topic metadata, not just keywords. More indexed bites means more surface area for relevant matches.

Confidence scoring

Expert only surfaces an answer when it finds a confident match. A thin index produces low-confidence results — which Expert suppresses rather than show misleading answers.

How Expert searches your content

Every bite you publish is automatically indexed for Expert. The index includes:

Full transcript — every word spoken in the bite, including captions and TTS narration.
Topics and tags — the subject metadata associated with the bite.
Visual content — chapter titles, on-screen text, and scene descriptions.
Timestamps — so answers link directly to the relevant moment in the video.

When a viewer types a question, Expert runs a semantic search across this index, ranks results by relevance, and either surfaces the best matching bite with a timestamp or responds with a fallback if no confident match is found.

Coverage at different bite counts

Here’s what to expect at different stages of your library:

5 bites

Very limited

Only the most basic questions about topics covered in those exact bites can be answered. The vast majority of viewer questions return fallback messages. Expert is not useful at this stage.

15 bites

Improving

Coverage is better but gaps are noticeable. Questions about unrecorded features still go unanswered. Expert may feel inconsistent — helpful for some topics, silent on others.

30+ bites

Recommended minimum

Critical mass reached. Expert handles the majority of questions your viewers are likely to ask with confident, accurate answers and relevant video timestamps. Expert goes live across Hub, Pulse, and API at this threshold.

75+ bites

Deep expertise

Expert becomes a genuine knowledge base. It can cross-reference topics across multiple bites, surface related content the viewer didn't ask for, and handle nuanced or multi-step questions accurately.

What happens below 30

If your workspace has fewer than 30 published bites, Expert is hidden from your Hub and Pulse viewers automatically. This prevents a poor first impression — viewers who encounter Expert when it can’t answer their questions are more frustrated than viewers who never see it.

While below the threshold

Expert remains fully accessible to you internally — you can configure and preview it in the dashboard.
The Expert tab in your Hub and Pulse widget is hidden from viewers.
As soon as you cross 30 published bites, Expert becomes visible automatically — no manual toggle needed.
Bites that are in draft or unpublished do not count toward the threshold.

Tips to reach 30

30 bites is more approachable than it sounds. Here are the most effective ways to build up your library:

Cover each feature

Record one bite per major feature or workflow in your product. Even 30–60 second overviews are enough to index the relevant content.

Create how-to bites

Step-by-step walkthroughs ("How to set up X", "How to configure Y") are the most common questions Expert receives. They also generate the most confident answers.

Add FAQ bites

Turn your most common support questions into short bites. "Why does X happen?", "What's the difference between A and B?" — these are high-value for Expert.

Cover onboarding steps

New user questions are extremely common. Bites that walk through initial setup, first-time configuration, and common onboarding gotchas give Expert strong coverage for the most critical phase of the user journey.

Update as your product evolves

Publish new bites when you ship features. Expert's index stays current with your content — outdated bites return outdated answers.

Tip: You can track your published bite count from the Expert configuration panel in your dashboard. The panel shows your current count and how many more bites you need before Expert goes live for viewers.